Frequently Asked Questions

Online orders typically ship within 1–3 business days.

Delivery time depends on your location and selected shipping method. Most domestic orders arrive within 3–7 business days after shipment.

You will receive tracking information as soon as your order is processed.

Orders are carefully packed to protect product integrity.

• Fragile items are cushioned
• Temperature considerations are evaluated
• Collectibles are packaged securely

Our online store allows customers nationwide to purchase snacks and collectibles for direct delivery.

If you don’t have access to one of our vending machines locally, our website gives you full access to our curated product selection.

Product integrity is extremely important to us.

Inventory is stored in:

• Clean, dry, climate-stable environments
• Sealed packaging until point of sale
• Organized rotation systems to ensure freshness

Temperature-sensitive items are monitored and stocked appropriately depending on season and environment.

We source products through verified importers, distributors, and authorized wholesale channels.

Many of our snacks and beverages are imported directly from Japan.

We do not source from unverified suppliers, and we highly suggest you do your research before shopping, regardless if it's our store or at another.

Absolutely.

We frequently rotate products based on customer demand. If there’s something you’d like to see in our machines or online store, let us know, we evaluate all requests.

We partner with a variety of businesses.

There is typically no upfront cost to host a machine. We handle installation, inventory, servicing, and payment systems.

If you're interested in becoming a partner, contact us through our business inquiry page by clicking here.

Restocking frequency depends on traffic volume.

High-traffic locations may be serviced multiple times per week to ensure availability and freshness.

Our machines use secure tap-to-pay technology.

1. Tap your card or phone
2. Open the door
3. Take what you want
4. Close the door

Our system automatically detects items using internal cameras and charges accurately, letting us operate with a +99% success rate.